Customer story · Manufacturing, Tunisia

AMEC Export: from a ~30-minute scramble to a 1–2 minute response

AMEC Export is a Tunisian industrial manufacturer running a busy production floor. Like most plants, their alert flow depended on people finding people. Here is what changed when every alert started reaching the right phone — instantly, by running the same downtime-response playbook we recommend to every plant.

~30 min → 1–2 min

alert response time

100%

of interventions logged

0

alerts ignored since go-live

Metrics reported and approved by AMEC Export, June 2026.

What changed

The floor, before and after

Before

A machine stops. Someone walks the floor to find the right supervisor — or the alert waits until someone notices. Response takes around 30 minutes, and there is no record of who fixed what, or when.

With SIAS

The alert reaches the right supervisor’s phone in seconds, with the machine, the location, and the context. The supervisor claims it, fixes it, and closes it in the app — every step logged automatically.

The result

Response measured in minutes instead of half-hours, supervisors who see everything happening live, and complete traceability management can actually rely on.

“Working with SIAS has helped us improve how alerts and operational issues are handled inside our factory. Our response to an alert went from around 30 minutes to just one or two, and every intervention is now logged, so no alert gets ignored. The system makes it easier for our supervisors to see what is happening, react faster, and keep better traceability. It is a practical solution that fits real industrial needs, and we are happy to continue working with it.”
AMEC Export
Bilel ArfaouiResponsable Production, AMEC Export
Your floor next

See what a 1–2 minute response looks like at your plant

Start a free 30-day white-glove pilot: we set SIAS up on your real machines and shifts, and measure your before-and-after response time — like we did with AMEC.